RETURNS

               - You can return your order for any reason within 30 days from the date your order was shipped. Just pay for the return
                  shipping.
               -Contact us and we'll send a truck to pick it up.
               -No Restocking Fee
               -Items must be in new condition and contain the original box and packaging materials that were shipped to you. If you
                are getting indoor setup or white glove delivery service, we advise you to instruct the delivery person to give you the
                boxes so you can keep them.


EXCHANGES   
      Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange
      your chair for a different model, we'll do our best to minimize the cost of returning your chair. 

WHAT ARE YOU LOOKING FOR IN A MASSAGE CHAIR?
      Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased
      recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating.
      Call 877-RELAX80 or chat with us for a free recommendation. Here are some points we take into consideration:
                  -Your height & weight
                  -Do you want a massage chair for general relaxation or to treat a specific body part?
                  -Your price range

CANCELING AN ORDER 
      If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled
      based on our return policy.

SAFE SHIPPING GUARANTEE
     Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive
     exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a
     replacement chair or part.

HOW DO I INITIATE A RETURN?
     Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a
     truck to pick it up from you and issuing your refund.  

We at Massage Chairs Express want to make sure you enjoy your massage chair for years to come.  That's why we extend the standard manufacturers warranty to a full five (5) years at no extra charge.

Just another way we're Helping you Relax.


This NON-TRANSFERRABLE Warranty is directly provided by Titan Chair LLC.
     We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed
     defective because of faulty parts, workmanship or structural defects during the first FIVE (5) years of ownership, excluding
     specific limitations contained herein.



What Is Covered*:
     - This warranty explicitly covers all parts, labor and framework of the chair.
     - This warranty includes parts costs and labor for the first three (3) years at no cost to the customer.
     - This warranty includes parts costs covered for the 5 years at no cost to the customer.
     - Structural Framework on selected products carries for three (3) years.
     - This warranty is only valid with the purchase of the extended 2 year warranty.


What Is NOT Covered*:
     - Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
     - Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not
        constitute a defect under this warranty.
     - Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances
        and power surges.
     - Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating
        instructions.
     - Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or
        tornados) or any other exposure to weather conditions.
     - This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering
        by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
     - Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not
        constitute a defect under this warranty as those items naturally change with use.
     - Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of
        fabric are identical.
     - The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect:
        including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
     - Products used in commercial or corporate settings.
     - Products purchased from unauthorized dealers.


Implied Warranty & Other Damages:
     - Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to
        structural framework, limited to the duration of the 3 year portion of this limited warranty.
     - By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route
        to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
     - In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on
        account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage
        to property (other than the product) or other economic losses.


How to obtain warranty service:
     - You must provide proof of purchase for any warranty claim.
     - You must obtain a return authorization number in order to ship products to a service center.
     - You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll
        free at 1-888-848-2630 ext.3.
     - This warranty gives you specific legal rights. You may also have other rights that vary from state to state.


Titan Chair, LLC Warranty Limitations and Exclusions
Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.

Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

ARE YOUR CHAIRS NEW?
     Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.


DO YOU CHARGE SALES TAX ON YOUR MASSAGE CHAIRS? 
     No, there is not Sales Tax added to any orders in any of the 50 states.


WHAT IS ZERO GRAVITY?
     It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level.
     Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows
     for better blood circulation.


WHAT IS L-TRACK?
     The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.


WHAT IS S-TRACK?
     S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The
     metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very
     effective at keeping a consistent pressure throughout the back.


I HAVE A MEDICALLY IMPLANTED DEVICE, SHOULD I BUY A MASSAGE CHAIR?
     No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical
     field from the motors and could interfere with any implanted device.


I HAVE A SPINAL, BACK, OR NECK INJURY, CONDITION OR DISORDER. SHOULD I BUY A MASSAGE CHAIR?
     Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you
     should always get medical approval before using a massage chair.


DO YOU SHIP OVERSEAS? 
     Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.


ONCE I PLACE MY ORDER,HOW LONG UNTIL MY CHAIR SHIPS?
     Usually, it will take 2 business days for chairs to ship out of the manufacturer's warehouse.


HOW LONG WILL MY CHAIR TAKE TO ARRIVE?
     Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about
     10-15 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White
     Glove Delivery & Setup can sometimes take longer depending on scheduling.


WILL THE DELIVERY COMPANY CALL ME BEFORE DELIVERING MY MASSAGE CHAIR?
     Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.


WHAT IS INCLUDED IN FREE SHIPPING? (WHITE GLOVE DELIVERY)
     Our free shipping includes White Glove Delivery & Setup. Your new chair will be brought into your home or business. It
     will be professionally assembled and any trash will be removed* once the job is completed.
     (See Shipping Policy for more details)
     *We recommend you keep the packaging in case you need to return your massage chair.  Returns will only be accepted
        in the original packaging)


WHAT IF MY ITEM ARRIVES DAMAGED?
     Please see our Shipping Policy for detailed information.


WHO DO I CONTACT IF MY ITEM MALFUNCTIONS?
     In the rare event you do have a problem with your chair, you can reach out to us at 877-RELAX80 and we can put you in
     contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to
     schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.