RETURNS

- You can return your order for any reason within 30 days from the date your order was shipped. Just pay for the return              shipping.
 -Contact us and we'll send a truck to pick it up.
-No Restocking Fee
-Items must be in new condition and contain the original box and packaging materials that were shipped to you. If you             are getting indoor setup or white glove delivery service, we advise you to instruct the delivery person to give you the boxes so you can keep them.


EXCHANGES   
Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange your chair for a different model, we'll do our best to minimize the cost of returning your chair. 

WHAT ARE YOU LOOKING FOR IN A MASSAGE CHAIR?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating.
Call 1877-RELAX60 (735-2960) or live chat with us for a free recommendation. Here are some points we take into consideration:
                  -Your height & weight
-Do you want a massage chair for general relaxation or to treat a specific body part?
-Your price range

CANCELING AN ORDER 
      If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled based on our return policy.

SAFE SHIPPING GUARANTEE
     Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a    replacement chair or part.

HOW DO I INITIATE A RETURN?
Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a     truck to pick it up from you and issuing your refund. 

ARE YOUR CHAIRS NEW?
     Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.


DO YOU CHARGE SALES TAX ON YOUR MASSAGE CHAIRS? 
     No, there is not Sales Tax added to any orders in any of the 50 states.


WHAT IS ZERO GRAVITY?
     It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level.
     Zero Gravity designed by NASA puts the least amount of stress on your back when lying down and also allows     for better blood circulation.


WHAT IS L-TRACK?
     The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.


WHAT IS S-TRACK?
     S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very     effective at keeping a consistent pressure throughout the back.


I HAVE A MEDICALLY IMPLANTED DEVICE, SHOULD I BUY A MASSAGE CHAIR?
     No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device.


I HAVE A SPINAL, BACK, OR NECK INJURY, CONDITION OR DISORDER. SHOULD I BUY A MASSAGE CHAIR?
 Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you     should always get medical approval before using a massage chair.


DO YOU SHIP OVERSEAS? 
     Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.


ONCE I PLACE MY ORDER,HOW LONG UNTIL MY CHAIR SHIPS?
     Usually, it will take 2 business days for chairs to ship out of the manufacturer's warehouse.


HOW LONG WILL MY CHAIR TAKE TO ARRIVE?
     Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about
     6-9 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White Glove Delivery & Setup can sometimes take longer depending on scheduling.


WILL THE DELIVERY COMPANY CALL ME BEFORE DELIVERING MY MASSAGE CHAIR?
Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.


WHAT IS INCLUDED IN FREE SHIPPING? (CURBSIDE DELIVERY)
 Our free shipping includes Curbside Delivery. Your new chair will be brought into your home or business. It will be delivered to your home or office.*
(See Shipping Policy for more details)
*We recommend you keep the packaging in case you need to return your massage chair.  Returns will only be accepted in the original packaging)


WHAT IF MY ITEM ARRIVES DAMAGED?
 Please see our Shipping Policy for detailed information.


WHO DO I CONTACT IF MY ITEM MALFUNCTIONS?
     In the rare event you do have a problem with your chair, you can reach out to us at 877-RELAX60 (735-2960) and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.