FREQUENTLY ASKED QUESTIONS
DO YOU OFFER FINANCING?
Yes, our financing options start at just 0% interest and since we do a soft check it does not effect your credit score. You can get more information or pre-qualify here.
ARE YOUR CHAIRS NEW?
Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.
DO YOU CHARGE SALES TAX ON YOUR MASSAGE CHAIRS?
No, there is not Sales Tax added to any orders in any of the 50 states.
WHAT IS ZERO GRAVITY?
It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level.
Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows
for better blood circulation.
WHAT IS L-TRACK?
The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.
WHAT IS S-TRACK?
S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The
metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very
effective at keeping a consistent pressure throughout the back.
I HAVE A MEDICALLY IMPLANTED DEVICE, SHOULD I BUY A MASSAGE CHAIR?
No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical
field from the motors and could interfere with any implanted device.
I HAVE A SPINAL, BACK, OR NECK INJURY, CONDITION OR DISORDER. SHOULD I BUY A MASSAGE CHAIR?
Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you
should always get medical approval before using a massage chair.
DO YOU SHIP OVERSEAS?
Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.
ONCE I PLACE MY ORDER,HOW LONG UNTIL MY CHAIR SHIPS?
Usually, it will take 2 business days for chairs to ship out of the manufacturer's warehouse.
HOW LONG WILL MY CHAIR TAKE TO ARRIVE?
Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about
10-15 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White
Glove Delivery & Setup can sometimes take longer depending on scheduling.
WILL THE DELIVERY COMPANY CALL ME BEFORE DELIVERING MY MASSAGE CHAIR?
Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.
WHAT IS INCLUDED IN FREE SHIPPING? (WHITE GLOVE DELIVERY)
Our free shipping includes White Glove Delivery & Setup. Your new chair will be brought into your home or business. It
will be professionally assembled and any trash will be removed* once the job is completed.
(See Shipping Policy for more details)
*We recommend you keep the packaging in case you need to return your massage chair. Returns will only be accepted
in the original packaging)
WHAT IF MY ITEM ARRIVES DAMAGED?
Please see our Shipping Policy for detailed information.
WHO DO I CONTACT IF MY ITEM MALFUNCTIONS?
In the rare event you do have a problem with your chair, you can reach out to us at 877-RELAX80 and we can put you in
contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to
schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.